soperph Privacy Policy

1. Who We Are

soperph ("we," "us," or "our") is the operator of the online gaming and entertainment platform accessible at soperph.org ("Platform"). We are committed to protecting the privacy and personal data of all registered players and visitors to our Platform, in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and all other applicable data protection legislation.

For the purposes of this Privacy Policy, soperph acts as the data controller in respect of the personal data you provide to us or that we collect about you through your use of the Platform. This means we determine the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy or how soperph handles your personal data, please contact our Data Protection Officer via the contact details provided in Section 13 of this policy.

2. Data We Collect

soperph collects the following categories of personal data from players and platform visitors:

2.1 Identity & Contact Data

• Full legal name
• Date of birth
• Gender
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Government-issued identification number (for KYC verification)

2.2 Financial Data

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details (for BPI, BDO, Metrobank transfers)
• Deposit and withdrawal transaction history
• Account balance information

2.3 Gaming & Activity Data

• Game history, including games played, bets placed, and outcomes
• Bonus and promotion usage history
• Session duration and frequency of play
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Unique device identifiers
• Referring URL and pages visited on the Platform
• Time and date of access

2.5 Communications Data

• Records of your communications with our customer support team via live chat or email
• Feedback and survey responses you voluntarily submit
• Marketing preferences and opt-in/opt-out records

3. How We Collect Data

soperph collects your personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions, you directly provide us with personal data.
• Automated technologies: As you navigate the soperph Platform, we automatically collect technical and device data through cookies, server logs, and similar tracking technologies. See Section 7 for more details.
• Third-party sources: We may receive data about you from identity verification service providers, payment processors (such as GCash and PayMaya), and fraud prevention agencies where necessary to verify your identity or process transactions.
• KYC and compliance checks: During the account verification process, we may collect data from government databases or third-party verification services to confirm your identity and age in compliance with Philippine gaming regulations.

4. How We Use Your Data

soperph uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and financial data
Processing deposits and withdrawals	Financial and identity data
Age and identity verification (KYC)	Identity data and government ID
Providing and improving gaming services	Gaming, activity, and technical data
Fraud prevention and security monitoring	Technical, financial, and identity data
Responsible gaming monitoring and tools	Gaming activity and account data
Customer support and dispute resolution	Communications and account data
Sending promotional offers (with consent)	Contact and marketing preference data
Regulatory compliance and reporting	Identity, financial, and gaming data
Platform analytics and performance	Technical and device data

soperph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

soperph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your soperph account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, KYC obligations, and reporting duties to relevant Philippine authorities.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your data protection rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw your consent at any time by contacting our support team or updating your account preferences.

6. Data Sharing & Disclosure

soperph does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain data to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC and age verification services that help us confirm your identity and comply with Philippine gaming regulations.
• Game software providers: Licensed third-party game suppliers who provide the casino games, live dealer streams, and slot titles available on the soperph Platform. These providers may receive anonymized session data necessary to operate their games.
• Fraud prevention and security services: Specialist providers that help us detect and prevent fraudulent activity, money laundering, and unauthorized account access.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, soperph will disclose personal data to the appropriate Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Professional advisors: Legal counsel, auditors, and other professional advisors who are bound by confidentiality obligations.

All third parties with whom soperph shares personal data are required to process that data in accordance with applicable data protection laws and our data processing agreements.

7. Cookies & Tracking Technologies

soperph uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform. The types of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: These remember your preferences, such as your preferred language and display settings, to provide a more personalized experience on the soperph Platform.
• Analytics cookies: These help us understand how players use the Platform — which pages are visited most, how long sessions last, and where technical issues occur. This data is used in aggregate and anonymized form to improve our services.
• Security cookies: These help us detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the soperph Platform. For full details on managing cookies, refer to your browser's help documentation.

8. Data Retention

soperph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of the Philippines.
• Gaming activity data: Retained for three (3) years from the date of the activity, or longer where required for dispute resolution or regulatory purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, soperph will securely delete or anonymize that data.

9. Data Security

soperph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the soperph Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Strict role-based access controls ensuring that only authorized soperph personnel can access personal data, and only to the extent necessary for their job functions.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for internal systems that process personal data.
• Comprehensive incident response procedures to detect, contain, and report data breaches in accordance with the Data Privacy Act of 2012.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, soperph will notify the National Privacy Commission (NPC) and affected players in accordance with the timelines prescribed by Philippine law.

10. Your Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by soperph:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: You may request a copy of the personal data soperph holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that soperph provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe soperph has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our support team via live chat on the Platform or by email at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012.

11. Children's Privacy

The soperph Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. soperph does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate authorities where required by law.

If you believe that a minor has registered on the soperph Platform or that we have inadvertently collected data from a minor, please contact our support team immediately via live chat so that we can take prompt action.

12. Changes to This Policy

soperph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material, soperph will notify registered players via email or an on-platform notification prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the soperph Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must cease using the Platform and may request account closure by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way soperph handles your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly on the soperph Platform. Our Filipino support team is always ready to assist you.
• Email: [email protected]

For formal data subject requests (access, rectification, erasure, portability), please include your full name, registered email address, and a clear description of your request. We will acknowledge receipt within three (3) business days and complete your request within thirty (30) days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.